Please read these Terms of Service carefully before using Availon. By accessing or using our service, you agree to be bound by these terms. If you do not agree, do not use the service.
These Terms of Service ("Terms") govern your access to and use of Availon, an AI-powered receptionist service operated by MAC Software Solutions LLC ("Company," "we," "us," or "our"). By creating an account, completing onboarding, or using any portion of our services, you agree to these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and MAC Software Solutions LLC.
Availon provides AI-powered missed call text-back, appointment booking, and customer communication services for local service businesses. Our service includes:
Availon is a communication and scheduling tool. It is not an answering service, emergency response service, or guaranteed revenue generation platform. Results vary based on business type, call volume, configuration, and other factors outside our control.
You must be at least 18 years old and operate a legitimate business to use Availon. By using our service, you represent that you have the authority to bind your business to these Terms and that your use of Availon complies with all applicable laws in your jurisdiction.
Availon offers two subscription tiers: Core at $79/month and Pro at $149/month. Core includes SMS missed-call text-back with AI conversation, appointment booking via SMS, emergency dispatch via SMS, Google review automation, spam call filtering, 1 dedicated local phone line, and 1 calendar connection. Pro includes everything in Core plus consult and estimate mode with custom intake questions, advanced scheduling profiles, reply-YES appointment confirmations, 3 dedicated local phone lines, and 3 calendar connections. Plan details and features are described at availon.ai. An additional phone line, each with its own calendar connection, may be added to any plan for $10/month.
New Core customers begin with a free 14-day trial, live immediately on a shared, carrier-verified toll-free number that Availon provides for the duration of the trial. A payment method is collected at signup to prevent spam and confirm a legitimate business, but it is not charged during the trial. If you do not elect to continue, the trial simply ends and no charge is made.
What is charged when you elect to continue depends on the number type issued to you (see Section 9.1):
The two are alternatives, not additions: a toll-free customer pays no registration fee, and a local customer pays the registration fee at opt-in with the first monthly charge falling later as described above.
We reserve the right to modify pricing with 30 days' notice to existing subscribers. Refund terms for monthly subscription fees are described in Section 4.6; registration-fee refundability is described in Section 6.8.
Subscriptions are billed monthly in advance. You authorize us to charge your payment method on a recurring basis. Fees are charged at the start of each billing period and cover the upcoming month of service.
Free 14-day trial (Core). New Core customers receive a 14-day free trial. A payment method is collected at signup to prevent spam and confirm a legitimate business, but it is not charged during the trial. During the trial, your AI text-back operates on a shared, carrier-verified toll-free number provided by Availon; you do not own or retain that number, and it is returned to Availon's pool when your trial ends or when your own dedicated number is activated.
Choosing to continue. To continue after the trial, you authorize the one-time, non-refundable $49 Registration & Compliance Fee (Section 4.1). Upon that charge, we begin 10DLC carrier registration for your own dedicated business number, and your monthly subscription billing begins on the date determined under Section 4.1. Unlike an automatically-converting trial, your paid subscription does not begin unless you affirmatively elect to continue.
Ending the trial. If you do not elect to continue by the end of the 14-day period, the trial ends automatically, your AI is paused, the shared toll-free number is released, and no charge is made. You may reactivate later, subject to number availability.
Beta access, where offered, is separate from the free trial, is provided at our sole discretion, and may be withdrawn at any time.
Each Plan includes reasonable usage for typical small-business operations. Reasonable usage means up to 500 inbound calls, 500 outbound calls, and 5,000 SMS message parts per month per business. Usage substantially above these thresholds may, at our sole discretion, result in: (a) a notification regarding usage patterns, (b) a recommended plan upgrade, or (c) overage fees of $0.05 per minute and $0.01 per SMS message part after notification. We will not assess overage fees without first notifying you and providing 14 days to adjust usage or upgrade. Single-month spikes caused by seasonal demand or one-time events generally do not trigger overage assessment.
You may cancel your subscription at any time from your billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date. We are not responsible for any business impact resulting from cancellation.
Days 1–15 of billing period: If you cancel within the first 15 days of a billing period, you are eligible for a prorated refund for the unused days remaining in that period. Refunds are calculated based on the number of days remaining divided by the total days in the billing period, applied to your subscription fee.
Day 16 and beyond: No refund is issued for cancellations made on day 16 or later in a billing period. Your access continues through the end of the paid period.
All cancellations: Regardless of timing, cancellations take effect at the end of the current billing cycle. Your service remains active and you retain full access until that date.
If we cannot deliver your own number (toll-free path): On the toll-free path your first month is charged when you elect to continue, but that month does not begin until your own verified number is live. If carrier toll-free verification is ultimately unsuccessful and we are unable to provide you a dedicated number, you may request a full refund of that first-month charge — it paid for a month of service that never started. This applies whether or not you continued to use the shared Availon number in the meantime. Request it at billing@availon.ai.
Refund requests must be submitted to billing@availon.ai. We process eligible refunds within 5–10 business days. Refunds are returned to the original payment method. Beta access and free trial periods are not eligible for refunds. MAC Software Solutions LLC reserves the right to deny refund requests in cases of Terms of Service violations or abuse.
Availon uses artificial intelligence to generate responses on your behalf. AI-generated responses may contain errors, omissions, inaccuracies, or inappropriate content. The AI does not have judgment, legal authority, or business knowledge beyond what is provided in your account configuration.
MAC SOFTWARE SOLUTIONS LLC MAKES NO WARRANTY THAT AI-GENERATED RESPONSES WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR BUSINESS. You are solely responsible for monitoring your AI receptionist's conversations, reviewing the inbox regularly, and correcting or overriding AI responses as necessary.
Availon may book, cancel, or reschedule appointments on your behalf based on AI interpretation of customer messages and calendar availability. MAC Software Solutions LLC is not responsible for double bookings, incorrect appointment times, missed appointments, or any business or financial consequences resulting from AI scheduling actions. You are solely responsible for confirming appointments and honoring commitments communicated through the platform.
All AI-generated messages are sent on your behalf and under your business name. You are legally responsible for all communications sent through your Availon account, including AI-generated responses. We are not responsible for customer disputes, misunderstandings, or legal claims arising from AI-generated content.
How end customers opt in to receive SMS messages: When a customer places an inbound telephone call to a business that uses Availon and that call goes unanswered, the act of initiating that inbound call constitutes the customer's express consent to receive a single automated SMS reply from that business. Availon only contacts individuals who have first called the business — no outbound cold messaging is ever initiated. The customer initiates all contact. This consent mechanism applies to the initial text-back message sent in direct response to the customer's inbound call. Subsequent messages within the same conversation thread are sent only in response to the customer's own replies, maintaining an ongoing conversational exchange that the customer controls.
By calling a business that uses Availon's AI receptionist service, end customers consent to receive automated SMS text messages from that business in response to their missed call. Message frequency varies based on the customer's level of engagement. Message and data rates may apply. Customers may reply STOP at any time to unsubscribe immediately from all further messages.
Availon sends the following categories of SMS messages on behalf of subscribers:
All messages are sent on behalf of and under the name of the subscribing business. Every initial message includes STOP opt-out instructions. No messages are sent for marketing or promotional purposes unrelated to the customer's inbound call or active appointment.
You are solely responsible for ensuring your use of Availon complies with all applicable federal, state, and local laws governing SMS communications, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable state regulations. MAC Software Solutions LLC shall not be liable for any regulatory fines, penalties, class action claims, or legal proceedings arising from your use of the platform.
By using Availon, you represent and warrant that you have a lawful basis to send text messages to all recipients contacted through the platform. You acknowledge that Availon sends messages to callers based on call forwarding triggers and that you have reviewed and accept responsibility for the legal basis of this messaging approach in your jurisdiction.
Availon automatically processes opt-out requests. When a customer replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT, they will be immediately removed from further automated messages and will receive a single confirmation message: "You have been unsubscribed from [Business Name]. No further messages will be sent. Reply START to resubscribe." You must not attempt to circumvent these opt-out mechanisms. Violation of opt-out requirements may result in immediate account termination.
The missed-call text-back is a transactional response to a call the customer has just placed to your business, and is sent promptly when that call is not answered — at any hour. Your business-hours setting changes the wording of the AI's reply (a standard greeting within your hours, and a closed-but-can-help greeting outside them); it does not stop the response from being sent. Proactive appointment reminders, by contrast, are sent only during daytime hours. You are responsible for configuring your business hours and for compliance with the messaging laws applicable to you and your customers; MAC Software Solutions LLC provides these controls as a convenience and does not guarantee compliance with all applicable laws across all jurisdictions.
You may not use Availon to send spam, unsolicited marketing messages, illegal content, or messages to people who have no prior relationship with your business. You may not use our service for harassment, fraudulent purposes, or any unlawful activity.
U.S. SMS carriers (T-Mobile, AT&T, Verizon) require business-level registration of every SMS campaign that sends to consumers (the "10DLC" framework). Availon submits this registration on your behalf as part of onboarding. The following terms govern that process:
Availon's core functionality depends entirely on call forwarding being properly configured and maintained by the subscriber on your existing phone number. MAC Software Solutions LLC has no control over your phone carrier's call forwarding functionality, carrier policies, or network conditions. We are not responsible for missed calls, failed text-backs, or any business impact resulting from call forwarding failures, carrier outages, configuration errors, or subscriber inaction.
Availon relies on third-party services including but not limited to Telnyx (SMS and phone), Google (Calendar integration), Microsoft (Calendar integration), Stripe (payment processing), Anthropic (AI processing), Vercel (application hosting and delivery), Supabase (data storage), and the underlying cloud infrastructure, domain name systems, and internet service providers on which those services depend. MAC Software Solutions LLC is not responsible for service outages, errors, policy changes, or disruptions caused by these third-party providers. Service availability is subject to the uptime, terms, and policies of these providers, which may change without notice. An interruption originating with any such provider is not a failure of MAC Software Solutions LLC to perform under these Terms.
We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance, third-party outages, and technical issues may cause temporary service disruptions. We are not liable for any business impact resulting from service downtime.
Availon operates within a messaging and telecommunications framework controlled by third parties — U.S. wireless carriers, the toll-free and 10DLC registries, our upstream telecommunications providers, and federal and state regulators. The rules governing business text messaging, number registration, verification, and message delivery are set by those parties, are outside our control, and change without notice and sometimes without a transition period.
You acknowledge that a change in those requirements — including but not limited to new registration, verification, consent, or content standards; the revocation, suspension, or re-review of a previously approved registration; increased filtering or blocking of message traffic; changes in how toll-free or local numbers may be used; or the discontinuation of a number type or messaging route — may delay, degrade, limit, suspend, or permanently prevent some or all of the Service from operating, in whole or for your account specifically.
In any such event, MAC Software Solutions LLC may, at its discretion and without liability, modify the Service, migrate your account to a different number type or messaging route, suspend affected features, or discontinue the affected portion of the Service. Where we discontinue a paid feature you are actively subscribed to and cannot provide a reasonable substitute, our sole obligation is to refund the unused pro-rata portion of fees you have prepaid for that feature. We are not liable for missed calls, missed messages, lost leads, lost revenue, or any other business impact arising from a change in carrier or regulatory requirements, and no such change shall constitute a breach of these Terms by us.
The Emergency Dispatch feature, available on all plans, is a communication and notification tool only. It is designed to relay customer messages and alert designated on-call contacts. MAC Software Solutions LLC does not dispatch emergency services, does not guarantee delivery or response times, and assumes no responsibility for outcomes related to emergency situations.
AVAILON IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES. IN ANY LIFE-THREATENING EMERGENCY, CALL 911 IMMEDIATELY. Subscribers are solely responsible for ensuring their designated on-call personnel are available, responsive, and equipped to handle emergency situations. We are not liable for property damage, personal injury, or any other harm arising from the use or failure of the Emergency Dispatch feature.
The Emergency Dispatch feature may communicate your configured after-hours service rate to customers. You are solely responsible for ensuring your configured rates are accurate, legally compliant, and honored by your business. We are not responsible for customer disputes arising from rate communications.
Availon provisions a dedicated phone number for your account. These numbers are leased from our telecommunications provider (Telnyx) and remain the property of that provider. If your account is cancelled or terminated, numbers may be released and reassigned. We are not responsible for any business impact, customer confusion, or revenue loss resulting from number changes or reclamation by the carrier.
Availon issues either a toll-free number or a local number, and determines which is appropriate for your setup. For customers whose setup relies on call forwarding from an existing business or mobile number — which is the standard Availon configuration — a toll-free number is the default.
Why: major U.S. wireless carriers do not treat all forwarded calls the same way. In our testing, calls forwarded from an AT&T mobile line to a local number were consistently terminated by the carrier network roughly one second after connecting, before the call could be answered or a text-back triggered. The same calls forwarded to a toll-free number completed normally. This behavior originates in the carrier network, is outside our control, and we cannot guarantee if or when it will change. Defaulting to toll-free is how we deliver a service that works reliably across carriers.
If you prefer a local number, one may be available on request, subject to the following, which you acknowledge and accept:
We may change the number type issued to new customers, or migrate an existing account to a different number type, where carrier behavior or registration requirements make it necessary to keep the Service functioning. Section 7.4 governs such changes.
Numbers ported to or provisioned by Availon use Voice over IP (VoIP) technology. VoIP 911 service has important differences from traditional landline 911:
By using Availon's voice services, you acknowledge these VoIP 911 limitations.
For customers porting an existing number to Availon:
Your use of Availon is governed by our Privacy Policy at availon.ai/privacy. We collect and process data as described in that policy. Additional business information, including your Employer Identification Number (EIN) and business address, is collected for carrier compliance purposes as described in the Privacy Policy. Customer conversation data is stored securely and isolated per business account. In the event of a data security incident, MAC Software Solutions LLC's total liability shall not exceed the subscriber's fees paid in the three months preceding the incident. You acknowledge that no security system is impenetrable and that absolute data security cannot be guaranteed.
Availon and all associated intellectual property are owned by MAC Software Solutions LLC. You retain ownership of your business data and customer conversations. You grant us a limited, non-exclusive license to use your data solely to provide and improve the service. We do not sell your customer data to third parties.
MAC SOFTWARE SOLUTIONS LLC MAKES NO REPRESENTATION OR WARRANTY THAT USE OF AVAILON WILL RESULT IN INCREASED REVENUE, CAPTURED LEADS, BOOKED APPOINTMENTS, CUSTOMER RETENTION, OR ANY OTHER SPECIFIC BUSINESS OUTCOME. Availon is a tool — results depend on your business, your market, your call volume, and many factors outside our control. We expressly disclaim any liability for lost revenue, lost customers, lost business opportunities, or unrealized expectations regardless of cause.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAC SOFTWARE SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF AVAILON SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO MAC SOFTWARE SOLUTIONS LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AVAILON IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAC SOFTWARE SOLUTIONS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
SMS DELIVERY IS SUBJECT TO CARRIER POLICIES, NETWORK CONDITIONS, AND FACTORS OUTSIDE OUR CONTROL. WE DO NOT WARRANT DELIVERY OF ANY SPECIFIC MESSAGE.
You agree to defend, indemnify, and hold harmless MAC Software Solutions LLC, its officers, directors, employees, agents, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of Availon shall be resolved by binding arbitration in Oklahoma City, Oklahoma, under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING AGAINST MAC SOFTWARE SOLUTIONS LLC. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.
You may opt out of arbitration by sending written notice to support@availon.ai within 30 days of first agreeing to these Terms. If you opt out, disputes shall be resolved exclusively in the state or federal courts located in Oklahoma County, Oklahoma.
Either party may bring an individual claim in small claims court in Oklahoma County, Oklahoma, provided the claim qualifies and remains in small claims court.
These Terms are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Oklahoma County, Oklahoma.
We may update these Terms from time to time. We will notify you of material changes by email and through the dashboard at least 14 days before changes take effect. Your continued use of Availon after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
We reserve the right to suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, violate SMS compliance laws, use Availon in a manner that harms other users or our service, or for any other reason at our sole discretion. Upon termination, your access to the service will cease and your data may be deleted after 30 days. We are not liable for any business impact resulting from account termination.
Availon provides an automated SMS text-back service on behalf of business subscribers. The following terms govern all SMS communications sent through the Availon platform.
SMS consent is obtained when a consumer initiates contact with the business, consistent with Section 6.1. When a consumer calls a business using Availon and the call goes unanswered, the act of placing that call is the consumer's consent to receive an automated text-back from that business in response to the call. Consumers may also opt in by submitting the business's contact form and checking the optional consent box. In either case, the first message identifies the business by name and includes opt-out instructions and message-and-data-rate disclosures. No cold or unsolicited messaging is ever sent — Availon only messages consumers who have first contacted the business.
One automated text-back per missed call. Additional messages are sent only if the consumer continues the conversation by replying.
Every initial message includes: business name identification, opt-out instructions (Reply STOP to unsubscribe), and message and data rates disclosure.
Consumers may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, or QUIT. Opt-out is honored immediately. No further messages are sent after opt-out. Consumers may re-subscribe by replying START or UNSTOP.
Reply HELP for assistance or contact support@availon.ai.
Availon never initiates outbound contact to consumers who have not first placed an inbound call to a business subscriber's advertised number. All messaging is responsive only.
Business subscribers agree to use Availon solely for follow-up communication with consumers who have called their business. Outbound cold messaging using the Availon platform is prohibited and grounds for immediate account termination.
MAC SOFTWARE SOLUTIONS LLC SHALL NOT BE LIABLE FOR, NOR BE CONSIDERED IN BREACH OF THESE TERMS BY REASON OF, ANY DELAY, INTERRUPTION, SUSPENSION, OR FAILURE TO PERFORM THAT ARISES FROM CAUSES BEYOND OUR REASONABLE CONTROL.
Such causes include, without limitation: outages, failures, degradation, rate limiting, suspension, or discontinuation of any third-party service on which Availon depends (including those named in Section 7.2); failures of the internet, cloud hosting, domain name systems, data centers, or telecommunications networks; wireless carrier outages, filtering, blocking, or delivery failures; changes in carrier, registry, or regulatory requirements as described in Section 7.4; acts of government or regulatory authority; power failures; cyberattacks, denial-of-service attacks, or other malicious third-party conduct; labor disputes; epidemics or public-health emergencies; natural disasters, severe weather, fire, or flood; war, terrorism, or civil unrest; and any other event of a similar nature.
During any such event our obligations are suspended for its duration. We will use commercially reasonable efforts to resume service, and where an event materially prevents delivery of the Service for a sustained period, either party may terminate the affected subscription; in that case our sole obligation is to refund the unused pro-rata portion of prepaid fees. You acknowledge that Availon is a supplementary communication tool and that you remain responsible for your own business continuity, including monitoring your own phone line and responding to your customers by other means when the Service is unavailable for any reason.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MAC Software Solutions LLC regarding your use of Availon and supersede all prior agreements, understandings, or representations, whether oral or written.
For questions about these Terms or to submit a refund request, contact us at:
MAC Software Solutions LLC
11220 Arbor Lake Drive
Oklahoma City, OK 73170
support@availon.ai · billing@availon.ai
These Terms of Service were last updated March 24, 2026. This document is provided for informational purposes and does not constitute legal advice. MAC Software Solutions LLC recommends consulting a licensed attorney for legal guidance specific to your situation.
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